Online Reviews & Reputation Management
The average consumer reads 10 reviews per business before making a decision. 70% of people will only use a business if it has a star rating of four stars or above.
Online reviews for local businesses are more important than ever. They’re highly trusted and have a huge impact on your business. Over half of consumers will only use a business if it has online reviews and a minimum of four stars awarded on those reviews. Online reviews also boost local SEO efforts and have an impact in overall search ranking. The volume of reviews you have available is directly linked to consumer trust, with findings showing that the average consumer will expect to read around 10 online reviews before they feel they are able to trust a local business.
We Offer Online Review Support & Reputation Management
We will help you get reviews from your valued customers and also help you showcase your top ones to potential customers.
Get Feedback From Your Customers Prior to Leaving a Review
We offer NPS tools that provide an opportunity to respond to a poor customer experience and turn it around. NPS is a commonly used system for gauging the satisfaction of customers. It asks customers to state how likely they are to recommend a business to their friends and family. Users select an answer between 0-10 (0=not likely, 10=very likely) and an overall NPS score is calculated. A positive score is good (1 to 100), a negative score is bad (-1 to -100).
Showcase Your Reviews
Show off your reviews on your website to help drive trust and more conversions.
Gabe Elliott goes above and beyond to over deliver. Gabe looks at your business as his own and offers advice and solutions that will take you into the future. He treats your business as his own. That’s invaluable.